Right of withdrawal (Reference to Legislative Decree 206/2005)

We have always wanted to guarantee complete customer satisfaction. If for some reason you are not fully satisfied with your purchase, you can request the return of one or more items - without having ever opened or used them, within 14 days from the delivery date.

Shipping costs for returns are your responsibility.

ATTENTION: the package containing the return travels at your risk, we cannot therefore be responsible for any loss, damage due to bad packaging, delay in delivery to our warehouses.

ATTENTION: if even just one of these conditions is not respected, energiabuono.com will not be able to accept your return and the package will be rejected or the items will be sent back to you at your expense.

ATTENTION: for items purchased on sale it will always be possible to return them, with the same limits and identical methods described above.

As soon as we receive your package, we will verify that all the conditions listed above have been respected and, if the procedure has been carried out correctly, we will proceed to make your refund which will take place by crediting your credit card (if you paid by credit card ) or bank transfer (if you paid by bank transfer or cash on delivery) or Paypal credit (if you paid with Paypal) within 14 days of receiving the goods.

You can choose to get a shopping voucher instead of a refund.

If, however, the above conditions have not been respected, we will notify you and give you the opportunity to return the product to your address, at your expense.